|
Frequently
Asked Questions :
|
|
What is accreditation?
Accreditation is an endorsement of an organization’s
competence, credibility, independence and
integrity in carrying out its conformity
assessment activities
|
|
What
is ISO / IEC 17025?
ISO IEC: 17025 is an International Standard
(published by the International Organization
for Standardization) that specifies the
general requirements for the competence
to carry out tests and/or calibrations.
There are 15 management requirements and
10 technical requirements. These requirements
outline what a laboratory must do to become
accredited.
|
|
What
information is required for calibration?
An accurate list of equipment is required
to send the right procedures, personnel
and standards.
|
|
Who
determines the calibration cycles?
The customer must select a cycle for their
equipment or we can provide one without
any recommended cycle. The cycle should
be based on the instruments accuracy, sensitivity,
usage, environment and the risks involved
with its use. Only the customer can evaluate
all these factors wisely.
|
|
Do
you have a price list?
We do not have a pre-published price list,
however, we shall supply you with the pricing
based on your instrument list.
|
|
What
is the turnaround time?
Our standard turnaround is 6 working days,
but that can change with the volume of work.
You can call our marketing personnel for
more information.
|
|
Do you provide urgent service?
Yes, we are able to provide a turnaround within
24 hours. A premium will be charged for this.
Do you provide collection and delivery services?
Yes, we do pick up and deliver in and around
Chennai. You can contact our Marketing personnel
to arrange this service. They shall advise
you of the cost for pick up and delivery.
If you are out of our pick up area, you can
send in by Couriers
Do
you require a PO # before any work can be
scheduled?
We do require a purchase
order for an onsite calibration prior to the
technician coming to your facility. Work can
be picked up without a purchase order, but
prior to billing, we will require you to provide
us with a formal purchase order.
Can
all items be calibrated onsite?
No, you can send
a list to us and we can determine if the equipment
needs to be done at our facility or customer
site as per our scope
Do
you remind us the due of calibration?
Yes. We will send
you the monthly recall reminder list
What
if I loose the certificate of calibration?
If you loose the
certificate of calibration, call Marketing
Department and they can fax or mail a copy
to you – at a nominal cost.
Do you rent master equipment?
Yes, we rent equipment. If you call our
Marketing Department, they would be able
to supply you.
|
|
|
|
